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Bid Solicitation: BD-26-1206-MBTA-MBTA-121335

Header Information

Bid Number: BD-26-1206-MBTA-MBTA-121335 Description: RFP 99-25 The RIDE Access Center ("TRAC") Bid Opening Date: 11/24/2025 09:00:00 AM
Purchaser: Tracey Dionne Organization: Massachusetts Bay Transportation Authority
Department: MBTA - Massachusetts Bay Transportation Authority Location: MBTA - Massachusetts Bay Transportation Authority
Fiscal Year: 26 Type Code: Allow Electronic Quote: Yes
Alternate Id:   Required Date: Available Date :  10/02/2025 05:57:17 PM
Info Contact: Bid Type: OPEN Informal Bid Flag: No
Purchase Method: Open Market
Pre Bid Conference: Virtual Pre-bid October 8th @ 1pm
Bulletin Desc:
Ship-to Address: MBTA Procurement & Logistics
10 Park Plaza
Room 2810
Boston, MA 02116
US
Email: bidposting@mbta.com
Phone: (617) 222-5995
FAX: (617) 222-5349
Bill-to Address: MBTA
10 Park Plaza
Accounts Payable Department
Boston, MA 02116
US
Email: invoices@mbta.com
Phone: (617) 222-3235
Print Format: Bid Print
File Attachments: RFP 99-25 The Ride Access Center.pdf
RID 2.25.1 - The RIDE Guide.pdf
RID 2.25.2 - Pre-employement Requirements.pdf
RID 2.25.3 - Service Planning Policy Document.pdf
RID 2.25.4 - RIDE Contractors and Teams.pdf
RID 2.25.5 - NSLC Policy.pdf
RID 2.25.6 - Sample Standard Operating Procedures.pdf
RID 2.25.7 - MBTA Language Access Plan.pdf
RID 2.25.8 - Drug and Alcohol Policy.pdf
RID 2.25.9 - 2024 Transit Safety Plan.pdf
RID 2.25.10 - RIDE Definitions.pdf
RID 2.25.11 - Key Performance Indicators.pdf
RID 2.25.12 - List of TRAC Assets.pdf
RID 2.25.13 - In-vehicle Technology list.pdf
RID 2.25.14 - Additional Metrics.pdf
RID 2.25.15 - TRAC Facilities and Floorplan.pdf
RID 2.25.16 - Current TRAC Contract.pdf
RID 2.25.17 - TRAC Call Center Performance and Volume Data for Past Year.pdf
RID 2.25.18 - Complaint Volume Data for Past Year.pdf
RID 2.25.19 - Monthly Payment Call Volume Data for Past Year.pdf
RID 2.25.20 - Trip Data for Past Year.pdf
RID 2.25.21 - Current TRAC Org Chart.pdf
RFP 99-25 Pre-Bid Meeting Details.docx
Form D - Price Proposal - Cost Model RFP 99-25.xlsx
RFP 99-25 Confidentiality and Non-Disclosures Agreement.pdf
RFP 99-25 Pre-Bid Conference The RIDE TRAC.pptx
Pre-Bid Meeting RFP 99-25 - Attendee Listing.xlsx
Amendment 4 - MBTA Minimum Insurance Requirements RFP TRAC.docx
Amendment 5 - Extension of Response Date.docx
Amendment 6 - Extension of Response Date.docx
Amendment 7 - Revised Cost Model for Bidders.xlsx
Amendment 8 - Revised Cost Model for Bidders 11.19.2025.xlsx
Form Attachments:
Required Quote Attachments
Desired Attachment Name Description
Amendments:
Amendment # Amendment Date Amendment Note
1 10/03/2025 08:48:57 AM Attachment File Changes: Header 1. File 'RID 2.25.1 - The RIDE Guide.pdf': File 'RID 2.25.1 - The RIDE Guide.pdf' added . 2. File 'RID 2.25.2 - Pre-employement Requirements.pdf': File 'RID 2.25.2 - Pre-employement Requirements.pdf' added . 3. File 'RID 2.25.3 - Service Planning Policy Document.pdf': File 'RID 2.25.3 - Service Planning Policy Document.pdf' added . 4. File 'RID 2.25.4 - RIDE Contractors and Teams.pdf': File 'RID 2.25.4 - RIDE Contractors and Teams.pdf' added . 5. File 'RID 2.25.5 - NSLC Policy.pdf': File 'RID 2.25.5 - NSLC Policy.pdf' added . 6. File 'RID 2.25.6 - Sample Standard Operating Procedures.pdf': File 'RID 2.25.6 - Sample Standard Operating Procedures.pdf' added . 7. File 'RID 2.25.7 - MBTA Language Access Plan.pdf': File 'RID 2.25.7 - MBTA Language Access Plan.pdf' added . 8. File 'RID 2.25.8 - Drug and Alcohol Policy.pdf': File 'RID 2.25.8 - Drug and Alcohol Policy.pdf' added . 9. File 'RID 2.25.9 - 2024 Transit Safety Plan.pdf': File 'RID 2.25.9 - 2024 Transit Safety Plan.pdf' added . 10. File 'RID 2.25.10 - RIDE Definitions.pdf': File 'RID 2.25.10 - RIDE Definitions.pdf' added . 11. File 'RID 2.25.11 - Key Performance Indicators.pdf': File 'RID 2.25.11 - Key Performance Indicators.pdf' added . 12. File 'RID 2.25.12 - List of TRAC Assets.pdf': File 'RID 2.25.12 - List of TRAC Assets.pdf' added . 13. File 'RID 2.25.13 - In-vehicle Technology list.pdf': File 'RID 2.25.13 - In-vehicle Technology list.pdf' added . 14. File 'RID 2.25.14 - Additional Metrics.pdf': File 'RID 2.25.14 - Additional Metrics.pdf' added . 15. File 'RID 2.25.15 - TRAC Facilities and Floorplan.pdf': File 'RID 2.25.15 - TRAC Facilities and Floorplan.pdf' added . 16. File 'RID 2.25.16 - Current TRAC Contract.pdf': File 'RID 2.25.16 - Current TRAC Contract.pdf' added . 17. File 'RID 2.25.17 - TRAC Call Center Performance and Volume Data for Past Year.pdf': File 'RID 2.25.17 - TRAC Call Center Performance and Volume Data for Past Year.pdf' added . 18. File 'RID 2.25.18 - Complaint Volume Data for Past Year.pdf': File 'RID 2.25.18 - Complaint Volume Data for Past Year.pdf' added . 19. File 'RID 2.25.19 - Monthly Payment Call Volume Data for Past Year.pdf': File 'RID 2.25.19 - Monthly Payment Call Volume Data for Past Year.pdf' added . 20. File 'RID 2.25.20 - Trip Data for Past Year.pdf': File 'RID 2.25.20 - Trip Data for Past Year.pdf' added . 21. File 'RID 2.25.21 - Current TRAC Org Chart.pdf': File 'RID 2.25.21 - Current TRAC Org Chart.pdf' added . 22. File 'RFP 99-25 Pre-Bid Meeting Details.docx': File 'RFP 99-25 Pre-Bid Meeting Details.docx' added . 23. File 'RFP 99-25 The Ride Access Center.pdf': Order changed from "0" to "1".
2 10/06/2025 01:48:06 PM Header 1. Bid Opening Date changed from "11/03/2025 02:00:00 PM" to "11/10/2025 02:00:00 PM".
3 10/08/2025 11:36:18 AM Attachment File Changes: Header 1. File 'RFP 99-25 Confidentiality and Non-Disclosures Agreement.pdf': File 'RFP 99-25 Confidentiality and Non-Disclosures Agreement.pdf' added . 2. File 'Form D - Price Proposal - Cost Model RFP 99-25.xlsx': File 'Form D - Price Proposal - Cost Model RFP 99-25.xlsx' added .
4 10/20/2025 04:51:13 PM Attachment File Changes: Header 1. File 'RFP 99-25 Pre-Bid Conference The RIDE TRAC.pptx': File 'RFP 99-25 Pre-Bid Conference The RIDE TRAC.pptx' added . 2. File 'Pre-Bid Meeting RFP 99-25 - Attendee Listing.xlsx': File 'Pre-Bid Meeting RFP 99-25 - Attendee Listing.xlsx' added . 3. File 'Amendment 4 - MBTA Minimum Insurance Requirements RFP TRAC.docx': File 'Amendment 4 - MBTA Minimum Insurance Requirements RFP TRAC.docx' added .
5 10/20/2025 05:24:28 PM Header 1. Bid Opening Date changed from "11/10/2025 02:00:00 PM" to "11/17/2025 02:00:00 PM". Attachment File Changes: Header 1. File 'Amendment 5 - Extension of Response Date.docx': File 'Amendment 5 - Extension of Response Date.docx' added .
6 11/13/2025 03:44:27 PM Header 1. Bid Opening Date changed from "11/17/2025 02:00:00 PM" to "11/24/2025 09:00:00 AM". Attachment File Changes: Header 1. File 'Amendment 6 - Extension of Response Date.docx': File 'Amendment 6 - Extension of Response Date.docx' added . 2. File 'Amendment 7 - Revised Cost Model for Bidders.xlsx': File 'Amendment 7 - Revised Cost Model for Bidders.xlsx' added .
7 11/19/2025 02:09:35 PM Attachment File Changes: Header 1. File 'Amendment 8 - Revised Cost Model for Bidders 11.19.2025.xlsx': File 'Amendment 8 - Revised Cost Model for Bidders 11.19.2025.xlsx' added .

Item Information

Item # 1:   ( 78-14  -  00 )   78-14
U N S P S C Code: 78-14-00
   Transport services
Qty Unit Cost UOM Total Discount Amt. Total Cost
1.0   EA - Each    
Manufacturer: Brand: Model:
Make: Packaging:
 
Item # 2:   ( 78-11  -  00 )   78-11
U N S P S C Code: 78-11-00
   Passenger transport
Qty Unit Cost UOM Total Discount Amt. Total Cost
1.0   EA - Each    
Manufacturer: Brand: Model:
Make: Packaging:
 
Item # 3:   ( 90-12  -  00 )   90-12
U N S P S C Code: 90-12-00
   Travel facilitation
Qty Unit Cost UOM Total Discount Amt. Total Cost
10.0   EA - Each    
Manufacturer: Brand: Model:
Make: Packaging:
 
Item # 4:   ( 80-16  -  00 )   80-16
U N S P S C Code: 80-16-00
   Business administration services
Qty Unit Cost UOM Total Discount Amt. Total Cost
10.0   EA - Each    
Manufacturer: Brand: Model:
Make: Packaging:
 
Item # 5:   ( 80-10  -  00 )   80-10
U N S P S C Code: 80-10-00
   Management advisory services
Qty Unit Cost UOM Total Discount Amt. Total Cost
10.0   EA - Each    
Manufacturer: Brand: Model:
Make: Packaging:
 
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