Bid Solicitation: BD-25-1043-DAO01-32500-113281

Header Information

Bid Number:

BD-25-1043-DAO01-32500-113281

Description:

EOLWD/DUA Contact Center Adjunct Services

Bid Opening Date:

03/14/2025 04:00:00 PM

Purchaser:

Carol McQuilken

Organization:

Executive Office of Labor and Workforce Development

Department:

DAO01 - Department of Administrative Offices

Location:

32500 - Procurement and Contracts Office

Fiscal Year:

Type Code:

NS - Non-Statewide Solicitation

Allow Electronic Quote:

Yes

Alternate Id:

Required Date:

Available Date :

02/28/2025 04:00:00 PM

Info Contact:

Bid Type:

OPEN

Informal Bid Flag:

Purchase Method:

Open Market

Pre Bid Conference:

Bulletin Desc:

EOLWD/DUA is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct DUA services alongside our current DUA Contact Center operations.

Ship-to Address:

Bill-to Address:

Print Format:

File Attachments:

RFR For DUA Contact Center Operations_FINAL_2.28.25.pdf
Required Forms~3.pdf
Creating a Quote in Commbuys_How to Respond to Bid Solictiations~3.pdf
FORM 1 - RFR Response Form.docx
SOW - Template.docx
form_commonwealth-terms-and-conditions~7.pdf
form_commonwealth-terms-and-conditions-for-information-technology~2.pdf
form_standard-contract~4.pdf
FY24 Fillable MA W9_v1~5.pdf
EFT Form
form_CASL-for-corporations~6.pdf
form_prompt-pay-discount~4.pdf
SDP_Plan_Form~2.xlsx
Business Reference Form~6.docx
Bidder Questions and Answers_2.pdf
Bidder Questions and Answers_1.pdf
Notice of Timeframe Regarding BD-23-1043-DAO01-32500-113281.pdf
Notice of Apparent Successful Bidder~5.pdf

Form Attachments:

Required Quote Attachments

Desired Attachment Name	Description

SBPP (Small Business Purchasing Program) Eligible?:

See SBPP requirements and exceptions at www.mass.gov/sbpp :

Amendments:

Amendment #	Amendment Date	Amendment Note
1	03/10/2025 03:59:34 PM	Attachment File Changes: Header 1. File 'Business Reference Form~6.docx': File 'Business Reference Form~6.docx' added . 2. File 'Bidder Questions and Answers_2.pdf': File 'Bidder Questions and Answers_2.pdf' added .
2	03/10/2025 04:07:08 PM	Attachment File Changes: Header 1. File 'Bidder Questions and Answers_1.pdf': File 'Bidder Questions and Answers_1.pdf' added .
3	04/01/2025 02:34:00 PM	Posted Notice of Timeframe for Bid Attachment File Changes: Header 1. File 'Notice of Timeframe Regarding BD-23-1043-DAO01-32500-113281.pdf': File 'Notice of Timeframe Regarding BD-23-1043-DAO01-32500-113281.pdf' added .
4	04/03/2025 11:09:18 AM	Posted Notice of Apparent Successful Bidder Attachment File Changes: Header 1. File 'Notice of Apparent Successful Bidder~5.pdf': File 'Notice of Apparent Successful Bidder~5.pdf' added .

Item Information

1-5 of 7

Item # 1: ( 83-12 - 17 )

EOLWD/DUA is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct DUA services alongside our current DUA Contact Center operations.

U N S P S C Code:

83-12-17
Mass communication services

Qty

Unit Cost

UOM

Total Discount Amt.

Total Cost

1.0

EA - Each

Manufacturer:

Brand:

Model:

Make:

Packaging:

Item # 2: ( 83-11 - 00 )

EOLWD/DUA is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct DUA services alongside our current DUA Contact Center operations.

U N S P S C Code:

83-11-00
Telecommunications media services

Qty

Unit Cost

UOM

Total Discount Amt.

Total Cost

1.0

EA - Each

Manufacturer:

Brand:

Model:

Make:

Packaging:

Item # 3: ( 83-11-15-07-0000 )

EOLWD/DUA is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct DUA services alongside our current DUA Contact Center operations.

U N S P S C Code:

83-11-15
Local and long distance telephone communications

83-11-15-07

Call centre bureau services

83-11-15-07-0000

Call centre bureau services

Qty

Unit Cost

UOM

Total Discount Amt.

Total Cost

1.0

Manufacturer:

Brand:

Model:

Make:

Packaging:

Item # 4: ( 81-16 - 17 )

EOLWD/DUA is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct DUA services alongside our current DUA Contact Center operations.

U N S P S C Code:

81-16-17
Telecommunication services

Qty

Unit Cost

UOM

Total Discount Amt.

Total Cost

1.0

EA - Each

Manufacturer:

Brand:

Model:

Make:

Packaging:

Item # 5: ( 43-22 - 15 )

EOLWD/DUA is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct DUA services alongside our current DUA Contact Center operations.

U N S P S C Code:

43-22-15
Call management systems or accessories

Qty

Unit Cost

UOM

Total Discount Amt.

Total Cost

1.0

EA - Each

Manufacturer:

Brand:

Model:

Make:

Packaging:

1-5 of 7