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Bid Solicitation: BD-23-1175-1175C-1175L-86741
Header Information
Bid Number:
BD-23-1175-1175C-1175L-86741
Description:
RFI - Business Process Outsource Contact Center
Bid Opening Date:
05/12/2023 05:00:00 PM
Purchaser:
Kathy Hogan
Organization:
Commonwealth Health Insurance Connector Authority
Department:
1175CONVD - Default Data Conversion Department
Location:
1175L - Default Data Conversion Location
Fiscal Year:
23
Type Code:
Allow Electronic Quote:
Yes
Alternate Id:
Required Date:
05/12/2023
Available Date :
04/04/2023 09:20:50 AM
Info Contact:
Contact Kathy Hogan at (617)933-3057
Bid Type:
OPEN
Informal Bid Flag:
No
Purchase Method:
Open Market
Pre Bid Conference:
Questions and Answers Posting Contact Center Questions, Contact Center SLAs and Historical CSAT Scores
Bulletin Desc:
Ship-to Address:
Commonwealth Health Insurance Connector Authority
100 City Hall Plaza
Boston, MA 02108
US
Email: kathy.hogan@state.ma.us
Phone: (617)933-3057
FAX: (617)933-3070
Website: http://www/mahealthconnector.org
Bill-to Address:
Commonwealth Health Insurance Connector Authority
100 City Hall Plaza
Boston, MA 02108
US
Email: kathy.hogan@state.ma.us
Phone: (617)933-3057
FAX: (617)933-3070
Website: http://www/mahealthconnector.org
Print Format:
Bid Print
File Attachments:
RFI Questions and Responses FINAL.docx
RFI questions_FINAL 4 26 2023.pdf
Contact Center SLAs.pdf
Historical CSAT Scores.pdf
BPO RFI Contact Center April 3 2023.docx
Form Attachments:
Required Quote Attachments
Amendments:
Amendment #
Amendment Date
Amendment Note
1
04/13/2023 02:38:59 PM
Header 1. Pre-Bid Conference changed from "" to "Questions and Answers". Attachment File Changes: Header 1. File 'RFI Questions and Responses FINAL.docx': File 'RFI Questions and Responses FINAL.docx' added .
2
04/26/2023 03:12:06 PM
Header 1. Pre-Bid Conference changed from "Questions and Answers" to "Questions and Answers Posting Contact Center Questions, Contact Center SLAs and Historical CSAT Scores". Attachment File Changes: Header 1. File 'RFI questions_FINAL 4 26 2023.pdf': File 'RFI questions_FINAL 4 26 2023.pdf' added . 2. File 'Contact Center SLAs.pdf': File 'Contact Center SLAs.pdf' added . 3. File 'Historical CSAT Scores.pdf': File 'Historical CSAT Scores.pdf' added .
Item Information
Item # 1: ( 84-13 - 16 )
RFI - Business Process Outsource Contact Center and Associated Back Office Services and Document Processing and Verification
U N S P S C Code:
84-13-16
Life and health and accident insurance
Qty
Unit Cost
UOM
Total Discount Amt.
Total Cost
0.1
EA - Each
Manufacturer:
Brand:
Model:
Make:
Packaging:
MASS_MASS_AWS_PROD_BUYSPEED_1_bso
Quote #
Description
Date Last Modified
Status