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Bid Solicitation: BD-23-1030-CPO1-CPO1-86262
Header Information
Bid Number:
BD-23-1030-CPO1-CPO1-86262
Description:
MassDOT RFR RMV Contact Center Support Solution
Bid Opening Date:
05/01/2023 03:00:00 PM
Purchaser:
Pamela Liaperdos
Organization:
Department of Transportation
Department:
CPO1 - OFFICE OF THE CHIEF PROCUREMENT OFFICER
Location:
CPO1 - OFFICE OF THE CHIEF PROCUREMENT OFFICER
Fiscal Year:
23
Type Code:
NS - Non-Statewide Solicitation
Allow Electronic Quote:
Yes
Alternate Id:
Required Date:
Available Date :
03/24/2023 04:21:49 PM
Info Contact:
john.cadorette@dot.state.ma.us
Bid Type:
OPEN
Informal Bid Flag:
No
Purchase Method:
Open Market
Pre Bid Conference:
Bulletin Desc:
Ship-to Address:
Chief Financial Office Unit
10 Park Plaza
Boston, MA 02116
US
Email: Noname@state.ma.us
Phone: (999)999-9999
Bill-to Address:
Chief Financial Office Unit
10 Park Plaza
Boston, MA 02116
US
Email: Noname@state.ma.us
Phone: (999)999-9999
Print Format:
File Attachments:
MassDOT RFR RMV Contact Center Support Solution AMENDED 4 10 23~1.docx
3_MassDOT Terms and Conditions~10.doc
EXHIBIT SCF.doc
REQUIRED COMM OF MA FORMS~12.pdf
UPDATED SDO SDP FORM 7 1 2021~12.xlsx
How to respond to a bid solicitation in Commbuys~3.pdf
MASSDOT RMV CONTACT CENTER SUPPORT SERVICES WTO NOTICE.docx
RFR Bidder Questions and Answers.docx
Intent to Award_doc_pdf.pdf
Form Attachments:
Required Quote Attachments
SBPP (Small Business Purchasing Program) Eligible?:
NO
See SBPP requirements and exceptions at www.mass.gov/sbpp :
Amendments:
Amendment #
Amendment Date
Amendment Note
1
03/29/2023 04:34:03 PM
Header 1. Bid Opening Date changed from "06/05/2023 03:00:00 PM" to "04/24/2023 03:00:00 PM". 2. Custom Field: Custom Field changed from "07/03/2023" to "06/12/2023". Attachment File Changes: Header 1. File 'MassDOT RFR RMV Contact Center Support Solution FINAL.docx': File 'MassDOT RFR RMV Contact Center Support Solution FINAL.docx' added . 2. File 'UPDATED SDO SDP FORM 7 1 2021~12.xlsx': File 'UPDATED SDO SDP FORM 7 1 2021~12.xlsx' added . 3. File 'How to respond to a bid solicitation in Commbuys~3.pdf': File 'How to respond to a bid solicitation in Commbuys~3.pdf' added . 4. File 'REQUIRED COMM OF MA FORMS~12.pdf': File 'REQUIRED COMM OF MA FORMS~12.pdf' added . 5. File 'MASSDOT RMV CONTACT CENTER SUPPORT SERVICES WTO NOTICE.docx': Order changed from "0" to "5".
2
03/29/2023 04:44:20 PM
Item 1 1. Hide Price On Quote Flag changed from "No" to "Yes". Attachment File Changes: Header 1. File 'MassDOT RFR RMV Contact Center Support Solution FINAL.docx': File 'MassDOT RFR RMV Contact Center Support Solution FINAL.docx' deleted . 2. File 'MassDOT RFR RMV Contact Center Support Solution FINAL~1.docx': File 'MassDOT RFR RMV Contact Center Support Solution FINAL~1.docx' added .
3
04/10/2023 04:48:51 PM
Header 1. Bid Opening Date changed from "04/24/2023 03:00:00 PM" to "05/01/2023 03:00:00 PM". Attachment File Changes: Header 1. File 'MassDOT RFR RMV Contact Center Support Solution FINAL~1.docx': File 'MassDOT RFR RMV Contact Center Support Solution FINAL~1.docx' deleted . 2. File '3_MassDOT Terms and Conditions~10.doc': File '3_MassDOT Terms and Conditions~10.doc' added . 3. File 'RFR Bidder Questions and Answers.docx': File 'RFR Bidder Questions and Answers.docx' added . 4. File 'EXHIBIT SCF.doc': File 'EXHIBIT SCF.doc' added . 5. File 'MassDOT RFR RMV Contact Center Support Solution AMENDED 4 10 23~1.docx': File 'MassDOT RFR RMV Contact Center Support Solution AMENDED 4 10 23~1.docx' added . 6. File 'MASSDOT RMV CONTACT CENTER SUPPORT SERVICES WTO NOTICE.docx': Order changed from "5" to "7". 7. File 'UPDATED SDO SDP FORM 7 1 2021~12.xlsx': Order changed from "3" to "5". 8. File 'How to respond to a bid solicitation in Commbuys~3.pdf': Order changed from "4" to "6". 9. File 'REQUIRED COMM OF MA FORMS~12.pdf': Order changed from "1" to "4".
4
05/17/2023 04:07:51 PM
Intent to award- document published. Attachment File Changes: Header 1. File 'Intent to Award_doc_pdf.pdf': File 'Intent to Award_doc_pdf.pdf' added . 2. File 'RFR Bidder Questions and Answers.docx': Order changed from "0" to "8".
Item Information
Item # 1: ( 83-11-15-07-0000 )
The MA RMV is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct RMVRMV services alongside our current RMV Contact Center operations. The RMV-selected vendor would, in addition to providing other services, act as information and account management support for RMV customers.
U N S P S C Code:
83-11-15
Local and long distance telephone communications
83-11-15-07
Call centre bureau services
83-11-15-07-0000
Call centre bureau services
Qty
Unit Cost
UOM
Total Discount Amt.
Total Cost
1.0
EA - Each
Manufacturer:
Brand:
Model:
Make:
Packaging:
MASS_MASS_AWS_PROD_BUYSPEED_2_bso
Quote #
Description
Date Last Modified
Status