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Bid Solicitation: BD-21-1039-EHS01-EHS02-59073
Header Information
Bid Number:
BD-21-1039-EHS01-EHS02-59073
Description:
21EHSHBCOVID19VACCONTACTCTR: RFR for COVID-19 Vaccine Contact Center Services
Bid Opening Date:
03/09/2021 12:00:00 PM
Purchaser:
Howard Byfield
Organization:
Executive Office of Health and Human Services
Department:
EHS01 - EHS
Location:
EHS02 - 600 Washington St - 7th Fl
Fiscal Year:
21
Type Code:
NS - Non-Statewide Solicitation
Allow Electronic Quote:
Yes
Alternate Id:
21EHSHBCOVID19VACCONTACTCTR
Required Date:
02/24/2021
Available Date :
02/24/2021 12:00:00 AM
Info Contact:
Bid Type:
OPEN
Informal Bid Flag:
No
Purchase Method:
Open Market
Pre Bid Conference:
Bulletin Desc:
In response to the COVID-19 emergency, EOHHS seeks a qualified vendor to become a Contractor to provide certain contact center services to Customers related to COVID-19, including immediate assistance in scheduling COVID-19 vaccination appointments to ensure phased priority groups are able to obtain vaccinations as expeditiously as possible. Due to the immediate need for these services, EOHHS is conducting this procurement on an expedited timeline. See Section 2.4 of the RFR.
Ship-to Address:
Lisa Wong
One Ashburton Place, 11th Fl.
Boston, MA 02108
US
Email: Lisa.D.Wong@mass.gov
Phone: (617)573-1683
Bill-to Address:
Arlinda Cardoso
Accounts Payable Unit
600 Washington Street, 7th Fl.
Boston, MA 02111
US
Email: EHSAccounting@mass.gov
Phone: (617)210-5073
FAX: (617)210-5468
Print Format:
File Attachments:
RFR for COVID-19 Vaccine Contact Center Services
Attachment A: Model Contract
Attachment A, Appendix A: Service Level Agreements
Attachment A, Appendix B: Rates [Reserved[
Attachment A, Appendix C: Data Management & Confidentiality Agreement (DMCA)
Attachment A, Appendix D, Vaccine Scheduling Applications User Terms
Attachment B: Cost Response Instructions & Workbook
Attachment C: Reference Materials
RFR Required Forms (zip file)
WTO Notice
Attachment A, Appendix C, Exhibit B: Final Enterprise Standards
Prompt Payment Discount Form
Form Attachments:
Required Quote Attachments
SBPP (Small Business Purchasing Program) Eligible?:
NO
See SBPP requirements and exceptions at www.mass.gov/sbpp :
Amendments:
Amendment #
Amendment Date
Amendment Note
1
03/04/2021 12:25:47 PM
posting prompt payment discount form. Attachment File Changes: Header 1. File 'Prompt Payment Discount Form': File 'Prompt Payment Discount Form' added .
Item Information
Item # 1: ( 81-11 - 00 )
In response to the COVID-19 emergency, EOHHS seeks a qualified vendor to become a Contractor to provide certain contact center services to Customers related to COVID-19, including immediate assistance in scheduling COVID-19 vaccination appointments to ensure phased priority groups are able to obtain vaccinations as expeditiously as possible. Due to the immediate need for these services, EOHHS is conducting this procurement on an expedited timeline. See Section 2.4 of the RFR.
U N S P S C Code:
81-11-00
Computer services
Qty
Unit Cost
UOM
Total Discount Amt.
Total Cost
1.0
Manufacturer:
Brand:
Model:
Make:
Packaging:
MASS_MASS_AWS_PROD_BUYSPEED_2_bso
Quote #
Description
Date Last Modified
Status