Bid Solicitation: BD-20-1018-DAC01-DAC01-49658

Header Information

Bid Number:

BD-20-1018-DAC01-DAC01-49658

Description:

Abuse Reporting Hotline Answering and Processing Service

Bid Opening Date:

05/25/2020 05:00:00 PM

Purchaser:

John Brown

Organization:

Disabled Persons Protection Commission

Department:

DAC01 - Admin Unit

Location:

DAC01 - Fidelity Building

Fiscal Year:

Type Code:

NS - Non-Statewide Solicitation

Allow Electronic Quote:

Yes

Alternate Id:

Required Date:

03/09/2020

Available Date :

04/13/2020 09:00:00 AM

Info Contact:

Bid Type:

OPEN

Informal Bid Flag:

Purchase Method:

Open Market

Pre Bid Conference:

The DPPC is seeking a Call Answering and Processing Service to accept and process calls for its Abuse Reporting Hotline. Incoming calls are to be answered by a live Operator using a script approved by the DPPC.

Bulletin Desc:

All information provided by the caller will be documented via web based access to DPPC database. Calls must be digitally recorded. Based on the specific circumstances of the call, when an emergency exists, the DPPC on-call staff person will be contacted by telephone and a copy of the repo

Ship-to Address:

Andrea Kenney
300 Granite Street
Suite 404
Braintree, MA 02184
US
Email: andrea.kenney@mass.gov
Phone: (857) 403-0285

Bill-to Address:

Andrea Kenney
300 Granite Street
Suite 404
Braintree, MA 02184
US
Email: andrea.kenney@mass.gov
Phone: (857) 403-0285

Print Format:

File Attachments:

busreffm~5.docx
casl-form~5.docx
CommonwealthTermsAndConditions-10.25.19~1.pdf
EFT_FORM~5.pdf
eppform_0~5.docx
other-specs~5.doc
prompt-pay-frm~6.doc
sdp-plan-form-1-commitment~7.docx
sdp-rplan-form-2-declaration~7.docx
sdp-rplan-form-3-reporting~7.xlsx
StandardContractForm~1.docx
StandardContractForm_Instructions.pdf
title-and-intellectual-property-rights~6.docx
W9-10.25.19~1.doc
DAC-HOTLINE2021.docx

Form Attachments:

Required Quote Attachments

Desired Attachment Name	Description

Item Information

Item # 1: ( 83-11-15-07-0000 )

Abuse Hotline of Persons with Disabilities

U N S P S C Code:

83-11-15
Local and long distance telephone communications

83-11-15-07

Call centre bureau services

83-11-15-07-0000

Call centre bureau services

Qty

Unit Cost

UOM

Total Discount Amt.

Total Cost

1.0

Manufacturer:

Brand:

Model:

Make:

Packaging:

Item # 2: ( 83-11-15-07 )

83-11-15-07 : Call centre bureau services

U N S P S C Code:

83-11-15-07

Qty	Unit Cost	UOM	Total Discount Amt.	Total Cost
This item is narrative