You already have an unfinished Quote for this Bid. Would you like to continue working on that Quote?
Bid Solicitation: BD-21-1039-EHS01-EHS01-61682
Header Information
Bid Number:
BD-21-1039-EHS01-EHS01-61682
Description:
FY21CONCTRSRVRFR Contact Center Services RFR
Bid Opening Date:
07/02/2021 05:00:00 PM
Purchaser:
Lucy Colon (EOHHS)
Organization:
Executive Office of Health and Human Services
Department:
EHS01 - EHS
Location:
EHS01 - ONE ASHBURTON
Fiscal Year:
21
Type Code:
NS - Non-Statewide Solicitation
Allow Electronic Quote:
Yes
Alternate Id:
FY21CONCTRSRVRFR
Required Date:
Available Date :
04/23/2021 04:00:00 PM
Info Contact:
Bessie DiDomenica, bessie.a.didomenica@mass.gov
Bid Type:
OPEN
Informal Bid Flag:
No
Purchase Method:
Open Market
Pre Bid Conference:
Bidder Questions are due 5/10/2021
Bulletin Desc:
EOHHS seeks to issue this RFR to solicit bids from interested vendors qualified to provide contact center services for MassHealth Members, MassHealth Applicants, Providers, Provider Applicants, Relationship Entities and Customers.
Ship-to Address:
Ms. Bessie A. DiDomenica
EOHHS
One Ashburton Place, 11th Floor
Boston, MA 02108
US
Email: bessie.a.didomenica@mass.gov
Phone: (617)573-1714
Bill-to Address:
Arlinda Cardoso
Accounts Payable Unit
600 Washington Street, 7th Fl.
Boston, MA 02111
US
Email: EHSAccounting@mass.gov
Phone: (617)210-5073
FAX: (617)210-5468
Print Format:
File Attachments:
Responses to Bidders Questions
Amendment #1 to the RFR
Amended Attachment B Cost Response Worksheet
Attachment D Call Statistics by Month for 2019
Authorization for Electronic Funds Payment
Business Reference Form
Commonwealth Terms and Conditions
Contractor Authorized Signature Listing
Newmass-W9
Prompt payment discount Form
sdp-plan-form-1-commitment
Standard Contract Form
Standard Contract Form Instructions
Contact Center RFR
Contact Center Model Contract
Appendix 1- Service Level Agreements
Appendix 2- Contract Center DMCA
Attachment B - Cost Response Worksheet - V3
Attachment C- MassHealth Reference Material
Exhibit B to DMCA - Final Enterprise Standards 20191209
DMCA - Exhibit C - Third Party Agreements 10.20.20
Form Attachments:
Required Quote Attachments
SBPP (Small Business Purchasing Program) Eligible?:
NO
See SBPP requirements and exceptions at www.mass.gov/sbpp :
Amendments:
Amendment #
Amendment Date
Amendment Note
1
06/18/2021 01:06:01 PM
Posting responses to bidder questions, amendments 1 to the RFR, amended Attachment B, Attachment D and Required Forms. Attachment File Changes: Header 1. File 'Responses to Bidders Questions': File 'Responses to Bidders Questions' added . 2. File 'Amendment #1 to the RFR': File 'Amendment #1 to the RFR' added . 3. File 'Amended Attachment B Cost Response Worksheet': File 'Amended Attachment B Cost Response Worksheet' added . 4. File 'Attachment D Call Statistics by Month for 2019': File 'Attachment D Call Statistics by Month for 2019' added . 5. File 'Authorization for Electronic Funds Payment': File 'Authorization for Electronic Funds Payment' added . 6. File 'Business Reference Form': File 'Business Reference Form' added . 7. File 'Commonwealth Terms and Conditions': File 'Commonwealth Terms and Conditions' added . 8. File 'Contractor Authorized Signature Listing': File 'Contractor Authorized Signature Listing' added . 9. File 'Newmass-W9': File 'Newmass-W9' added . 10. File 'Prompt payment discount Form': File 'Prompt payment discount Form' added . 11. File 'sdp-plan-form-1-commitment': File 'sdp-plan-form-1-commitment' added . 12. File 'Standard Contract Form': File 'Standard Contract Form' added . 13. File 'Standard Contract Form Instructions': File 'Standard Contract Form Instructions' added .
Item Information
Item # 1: ( 85-10 - 17 )
Health Administrative Services
U N S P S C Code:
85-10-17
Health administration services
Qty
Unit Cost
UOM
Total Discount Amt.
Total Cost
1.0
EA - Each
Manufacturer:
Brand:
Model:
Make:
Packaging:
MASS_MASS_AWS_PROD_BUYSPEED_1_bso
Quote #
Description
Date Last Modified
Status