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Bid Solicitation: BD-20-1043-DAO01-32500-46058
Header Information
Bid Number:
BD-20-1043-DAO01-32500-46058
Description:
Contact Center Services for DFML Benefits
Bid Opening Date:
12/16/2019 03:00:00 PM
Purchaser:
Mark Rousseau
Organization:
Executive Office of Labor and Workforce Development
Department:
DAO01 - Department of Administrative Offices
Location:
32500 - Procurement and Contracts Office
Fiscal Year:
20
Type Code:
NS - Non-Statewide Solicitation
Allow Electronic Quote:
Yes
Alternate Id:
Required Date:
Available Date :
11/19/2019 01:00:00 PM
Info Contact:
Bid Type:
OPEN
Informal Bid Flag:
No
Purchase Method:
Open Market
Pre Bid Conference:
Scheduled for Friday November 22, 2019 from 1:00 to 2:00 PM, see page 12 Section 2 Estimated Procurement Timeline for details.
Bulletin Desc:
Ship-to Address:
Tom Guerard
19 Staniford Street
Central Receiving
Deliver 9-12am & 1-4pm only
Boston, MA 02114
US
Email: Tom.Guerard@massmail.state.ma.us
Phone: (617)626-6766
Bill-to Address:
Accounts Payable
19 Staniford Street
5th Floor
Boston, MA 02114
US
Email: AccountsPayable@massmail.state.ma.us
Phone: (617)626-5931
Print Format:
File Attachments:
Apparent Successful Bidder Notification_D.docx
Attachment A_Benefits Calculations~1.docx
Attachment B_Business Process Flows~1.pdf
Attachment C_Use Cases~1.docx
Attachment D_Claimant Portal Prototype and User Testing Findings~1.docx
Attachment E_Template Statement of Work~1.docx
Attachment F_Commonwealth Accessibility Obligations for Vendors~1.pdf
Attachment G_Instructions for the Execution and Submission of Commonwealth Forms~1.docx
Attachment H_Cloud Hosting Procurement Terms~1.docx
Attachment I_Bidder Background Form~1.docx
Attachment J_Technical Response Form Part A.xlsx
Attachment K_Technical Response Form Part B~1.docx
Attachment L_Project Management Approach Form~1.docx
Attachment M_Project Plan and Timeline Form~1.docx
Attachment N_Category D Staffing Plan~1.xlsx
Attachment O_Cost Response Form~1.xlsx
Attachment P_Similar Experience and References Form~1.docx
Attachment Q_Electronic Funds Transfer~1.pdf
Attachment R_Commonwealth Terms and Conditions~1.docx
Attachment S_Commonwealth Standard Contract Form~1.doc
Attachment T_EOLWD Confidentiality and Policy Agreements~1.pdf
Attachment U_Request for Taxpayer Identification Number and Certification.docx
Attachment V_Contractor Authorized Signatory Listing~1.doc
Attachment W_Contractor Authorized Signature Verification~1.docm
Attachment X_Supplier Diversity Program Plan Form 1~1.docx
Attachment Y_Supplier Diversity Program Plan Form 2~2.docx
Attachment Z_Prompt Payment Discount Form~1.doc
RFR Contact Center Services for DFML Benefits.docx
RFR Contact Center Services for DFML Benefits AMENDMENT 1.pdf
RFR Contact Center Services for DFML Benefits_REVISED 12062019.docx
Attachment K_Technical Response Form Part B_REVISED.docx
Attachment N_Category D Staffing Plan_REVISED.xlsx
Attachment O_Cost Response Form_REVISED.xlsx
Important Reminders for Bidders.docx
Clarification_Contact Center technology and subcontractors.docx
Bidder questions and answers 12062019.docx
Clarification of claims volume estimates 120619.docx
Clarification_Completion of Response Forms S W Z.docx
Notice of Impending Request for Clarification .docx
Form Attachments:
Required Quote Attachments
SBPP (Small Business Purchasing Program) Eligible?:
YES
See SBPP requirements and exceptions at www.mass.gov/sbpp :
Amendments:
Amendment #
Amendment Date
Amendment Note
1
11/22/2019 10:33:18 AM
Amendment 1, Section 2 Estimated Procurement Timeline changes the date for Written Bidder Questions Submitted to Monday December 2, 2019 @ 12:00PM Attachment File Changes: Header 1. File 'RFR Contact Center Services for DFML Benefits AMENDMENT 1.pdf': File 'RFR Contact Center Services for DFML Benefits AMENDMENT 1.pdf' added . Enrollment Date Changes:
2
12/06/2019 03:08:54 PM
This document clarifies DFML expectations and requirements regarding subcontractors and technology tools included in Bidder proposals. Attachment File Changes: Header 1. File 'RFR Contact Center Services for DFML Benefits_REVISED 12062019.docx': File 'RFR Contact Center Services for DFML Benefits_REVISED 12062019.docx' added . 2. File 'Attachment K_Technical Response Form Part B_REVISED.docx': File 'Attachment K_Technical Response Form Part B_REVISED.docx' added . 3. File 'Attachment N_Category D Staffing Plan_REVISED.xlsx': File 'Attachment N_Category D Staffing Plan_REVISED.xlsx' added . 4. File 'Attachment O_Cost Response Form_REVISED.xlsx': File 'Attachment O_Cost Response Form_REVISED.xlsx' added . 5. File 'Important Reminders for Bidders.docx': File 'Important Reminders for Bidders.docx' added . 6. File 'Clarification_Contact Center technology and subcontractors.docx': File 'Clarification_Contact Center technology and subcontractors.docx' added . 7. File 'Bidder questions and answers 12062019.docx': File 'Bidder questions and answers 12062019.docx' added . 8. File 'Clarification of claims volume estimates 120619.docx': File 'Clarification of claims volume estimates 120619.docx' added . Enrollment Date Changes:
3
12/10/2019 12:33:52 PM
If Bidders do not currently have a vendor code with the Commonwealth of Massachusetts they may leave these fields blank in relevant response Attachments when submitting their proposal. Attachment File Changes: Header 1. File 'Clarification_Completion of Response Forms S W Z.docx': File 'Clarification_Completion of Response Forms S W Z.docx' added . Enrollment Date Changes:
4
01/02/2020 03:46:11 PM
Notification to bidders of impending requests for clarification related to their responses to this bid solicitation Attachment File Changes: Header 1. File 'Notice of Impending Request for Clarification .docx': File 'Notice of Impending Request for Clarification .docx' added . Enrollment Date Changes:
5
02/14/2020 02:45:36 PM
Apparent Successful Bidder Notification Attachment File Changes: Header 1. File 'Apparent Successful Bidder Notification_D.docx': File 'Apparent Successful Bidder Notification_D.docx' added . Enrollment Date Changes:
Item Information
Item # 1: ( 84-13 - 00 )
Contact Center Services for DFML Benefits
U N S P S C Code:
84-13-00
Insurance and retirement services
Qty
Unit Cost
UOM
Total Discount Amt.
Total Cost
1.0
EA - Each
Manufacturer:
Brand:
Model:
Make:
Packaging:
MASS_MASS_AWS_PROD_BUYSPEED_2_bso
Quote #
Description
Date Last Modified
Status