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Bid Solicitation: BD-18-1206-MBTA-MBTA-23984
Header Information
Bid Number:
BD-18-1206-MBTA-MBTA-23984
Description:
RFR 16-18 CONTACT CENTER OPERATIONS: THE MBTA CUSTOMER SERVICE CONTACT CENTER
Bid Opening Date:
03/23/2018 12:00:00 PM
Purchaser:
Peter Papagno
Organization:
Massachusetts Bay Transportation Authority
Department:
MBTA - Massachusetts Bay Transportation Authority
Location:
MBTA - Massachusetts Bay Transportation Authority
Fiscal Year:
18
Type Code:
Allow Electronic Quote:
Yes
Alternate Id:
Required Date:
Available Date :
02/21/2018 04:53:31 PM
Info Contact:
Bid Type:
OPEN
Informal Bid Flag:
No
Purchase Method:
Open Market
Pre Bid Conference:
n/a
Bulletin Desc:
Ship-to Address:
Procurement & Logistics
10 Park Plaza Room 2810
Massachusetts
Boston, MA 02116
US
Email: info@mbta.com
Phone: (617)222-5995
Bill-to Address:
MBTA
10 Park Plaza
Accounts Payable Department
Boston, MA 02116
US
Email: invoices@mbta.com
Phone: (617)222-3235
Print Format:
Bid Print
File Attachments:
CCO - SECTION A - GENERAL INSTRUCTIONS.docx
CCO - SECTION B - RESPONSE FORM.docx
CCO - SECTION C-I - FORM OF CONTRACT.DOCX
CCO - SECTION C-II - STANDARD TERMS AND CONDITIONS.docx
CCO - SECTION C-III - SCOPE OF WORK~1.docx
CCO - SECTION C-IV - COMPENSATION AND INVOICING~1.docx
CCO - SECTION C-V INSURANCE REQUIREMENTS~1.docx
CCO - RIDs Document~1.docx
Request for Taxpayer Identification Number and Certification (Massachusetts Substitute W-9 Form)~8.pdf
Prompt Payment Discount Form~7.doc
CCO Cover Letter v2.docx
MBTA Monitoring Form_Dec 2017_scoring (R).pdf
MBTA Guidelines_December 2017_behaviors(R).pdf
Amendment 2.doc
Commbuys Bidder Questions and Answers v2.xlsx
Form Attachments:
Required Quote Attachments
Amendments:
Amendment #
Amendment Date
Amendment Note
1
02/28/2018 11:51:18 AM
The original Cover Letter that was posted referenced a Non-Disclosure Form that needed to be submitted with the bid documents. This was an error, a Non-Disclosure form is not required. An updated Cover Letter is attached. Attachment File Changes: Header 1. File 'CCO Cover Letter v2.docx': File 'CCO Cover Letter v2.docx' added . 2. File 'CCO Cover Letter~1.docx': Show Attachment to Vendor Flag changed from "Yes" to "No". Enrollment Date Changes:
2
03/09/2018 10:49:04 AM
Please find the following three (3) attachments with the Questions and Answers. Commbuys Bidder Questions and Answers MBTA Monitoring Form_Dec 2017_scoring (R) MBTA Guidelines_December 2017_behaviors(R) Attachment File Changes: Header 1. File 'Commbuys Bidder Questions and Answers~2.xlsx': File 'Commbuys Bidder Questions and Answers~2.xlsx' added . 2. File 'MBTA Monitoring Form_Dec 2017_scoring (R).pdf': File 'MBTA Monitoring Form_Dec 2017_scoring (R).pdf' added . 3. File 'MBTA Guidelines_December 2017_behaviors(R).pdf': File 'MBTA Guidelines_December 2017_behaviors(R).pdf' added . Enrollment Date Changes:
3
03/15/2018 03:20:11 PM
Attachment File Changes: Header 1. File 'Amendment 2.doc': File 'Amendment 2.doc' added . 2. File 'Commbuys Bidder Questions and Answers v2.xlsx': File 'Commbuys Bidder Questions and Answers v2.xlsx' added . 3. File 'Commbuys Bidder Questions and Answers~2.xlsx': Show Attachment to Vendor Flag changed from "Yes" to "No". Enrollment Date Changes:
4
10/26/2021 01:12:58 PM
Header 1. Purchaser changed from "HILLARYHALLBERG" to "JMOYNIHAN2".
5
11/16/2023 10:59:42 AM
changed purchaser Header 1. Purchaser changed from "JMOYNIHAN2" to "PPAPAGNO".
Item Information
Item # 1: ( 80-14-16-19-0000 )
CONTACT CENTER OPERATIONS: THE MBTA CUSTOMER SERVICE CONTACT CENTER
U N S P S C Code:
80-14-16
Sales and business promotion activities
80-14-16-19
Customer relationship center CRC management services
80-14-16-19-0000
Customer relationship center CRC management services
Qty
Unit Cost
UOM
Total Discount Amt.
Total Cost
1.0
Manufacturer:
Brand:
Model:
Make:
Packaging:
Item # 2: ( 80-14-16-19 )
80-14-16-19 : Customer relationship center CRC management services
U N S P S C Code:
80-14-16-19
Qty
Unit Cost
UOM
Total Discount Amt.
Total Cost
This item is narrative
MASS_MASS_AWS_PROD_BUYSPEED_1_bso
Quote #
Description
Date Last Modified
Status